2.1 Eligibility Requirements

To qualify as a Flur merchant, you must:

• Be a registered business entity under Nigerian law (sole proprietorship, partnership, or company)
• Provide valid Corporate Affairs Commission (CAC) registration documents
• Have a valid Tax Identification Number (TIN)
• Operate a legitimate business offering lawful goods or services
• Complete Enhanced KYC verification for all beneficial owners and authorized signatories
• Maintain a physical business location or verifiable online presence
• Comply with all applicable industry licenses and regulatory requirements

2.2 Prohibited Business Types

Flur does not provide merchant services to businesses engaged in:

• Illegal drugs, controlled substances, or drug paraphernalia
• Unlicensed gambling, betting, or gaming operations
• Pyramid schemes, multi-level marketing, or Ponzi schemes
• Adult content, pornography, or sexual services
• Weapons, explosives, or military equipment
• Counterfeit goods, fake documents, or pirated content
• Unlicensed financial services or money transmission
• Cryptocurrencies or virtual currency trading (except as permitted by law)
• High-risk activities prohibited by payment networks or financial regulators

3.1 Transaction Fees

Merchants pay transaction processing fees based on:

• Transaction volume tiers (higher volume = lower rates)
• Payment method (card, bank transfer, wallet)
• Risk level of merchant category
• Additional fees: chargebacks (₦2,500 per dispute), refunds, currency conversion, international payments

Current fee schedules are available in your merchant dashboard and may be updated with 30 days notice.

3.2 Settlement Terms

• Standard settlement: T+2 business days (transaction date + 2 days)
• Expedited settlement: T+1 (available for qualified merchants)
• Rolling reserve: 5-15% of transaction value held for 30-90 days for high-risk merchants
• Chargeback reserve maintained based on historical chargeback rates
• Settlement to registered business bank accounts only

4.1 Service Description

Flur Shop automates Instagram-based commerce by:

• Connecting your Instagram business profile to Flur payment processing
• Automating order capture from Instagram DMs and comments
• Generating payment links for customer transactions
• Managing inventory synchronized with product posts
• Providing order fulfillment tracking and customer communication tools

4.2 Merchant Obligations for Flur Shop

• Maintain accurate product listings with honest descriptions and pricing
• Honor all transactions processed through Flur Shop
• Fulfill orders within stated delivery timeframes
• Provide accurate order tracking and status updates
• Handle customer service inquiries professionally
• Comply with Instagram's Terms of Service and Commerce Policies
• Not use Flur Shop for prohibited business activities

5.1 Payment Acceptance

• Support for cards (Visa, Mastercard, Verve), bank transfers, USSD, and Flur Wallet payments
• Split payment functionality for shared purchases
• Subscription and recurring billing management
• Installment payment options (coming soon)
• PCI-DSS compliant payment processing

5.2 Refunds and Cancellations

• Merchants must honor valid refund requests per their stated refund policy
• Refunds processed within 5-7 business days
• Partial refunds supported
• Merchants bear refund processing costs

6.1 Chargeback Process

• Notification of chargebacks within 24 hours of receipt
• 7-10 days to provide supporting documentation
• Required evidence: proof of delivery, customer communication, product description, transaction details
• Chargeback fee (₦2,500) deducted regardless of outcome
• Funds held pending resolution

6.2 Excessive Chargebacks

Merchants with chargeback rates exceeding 1% of transaction volume may face:

• Increased processing fees
• Extended settlement periods
• Higher rolling reserve requirements
• Account review and potential termination